Return Policy

Return Policy – Figuretopia

At Figuretopia, we want you to be completely satisfied with your anime resin figure purchase. If you encounter any issues with your order, we are here to assist you. Please read our return policy carefully to understand the procedures for returning products.

1. Eligibility for Returns

1.1. Returns must be initiated by emailing us at within 7 days of the date of order delivery. Requests received beyond this period will not be accepted.

1.2. To be eligible for a return, the product must be in its original condition, including all original packaging, accessories, and tags. Any item that is damaged or shows signs of use will not be eligible for a return.

2. Damaged Products

2.1. In the unfortunate event that you receive a damaged product, please contact us within the specified 7-day period. We take the quality of our products seriously, and we will handle the matter promptly and professionally.

2.2. For damaged products, we will act on behalf of the customer and contact the studio responsible for producing the item. We will work together to find the best resolution, which may include a replacement or a refund.

3. Returns Due to Buyer’s Remorse

3.1. Returns due to buyer’s remorse, where the customer changes their mind about the purchase, are accepted but subject to certain conditions.

3.2. Buyers who wish to return products due to buyer’s remorse will be responsible for a 30% restocking fee based on the original purchase price of the item.

3.3. Additionally, the original shipping and return shipping costs will be borne by the customer.

4. Return Process

4.1. To initiate a return, please follow these steps:

Contact us at within 7 days of order delivery and provide your order details and reason for the return.

Await further instructions from our customer support team, including the return address and any necessary shipping guidelines.

4.2. Please ensure that the returned product is securely packaged to avoid damage during transit. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

5. Refunds

5.1. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

5.2. If the return is approved, we will issue a refund to the original payment method used for the purchase, minus any applicable restocking fee.

5.3. Please allow for a processing period of up to [number of days] business days for the refund to be reflected in your account.

6. Exceptions

6.1. Certain products may be exempt from our standard return policy due to their nature or customizability. Any exceptions to the return policy will be clearly stated on the product page.

7. Contact Us

If you have any questions or need further assistance regarding our return policy, please don’t hesitate to contact our customer support team at We are here to help and ensure you have a pleasant shopping experience with Figuretopia.

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