Welcome to the Figuretopia FAQ section! Here, we’ve compiled answers to some commonly asked questions about our company, products, and policies. If you have any further inquiries or need additional assistance, feel free to reach out to our customer support team at support@figuretopia.com.

Pre-order means that the items you purchase are not immediately available for shipping. Instead, they will be released at a later date, as indicated in the item listing description. Please note that all release times are estimated and subject to change.

Shipping costs will not be billed at the time of checkout. They will only be billed when the pre-ordered item is released and ready to ship.

Once the pre-ordered item is released and ready to ship, we will send you an email with available shipping options. If more than one option is available, you can choose the one that best suits your preferences.

This is quite normal and nothing is wrong. Some carriers (such as UPS/FedEx/DPD etc) will NOT have any tracking updates until the package arrives in your country. The tracking will show as “Label Created” or “Carrier Awaiting Item” until the package arrives in the destination country.

All our items are shipped directly from Asia, where the production and distribution of our anime resin figures take place. We offer worldwide shipping, but please be aware that international orders may be subject to customs duties, taxes, or import fees upon entry into the destination country. Any additional charges incurred are the responsibility of the customer.

All the statues are limited productions, so there will be times where a statue is highly sought after and sells out quick. Once figure’s are sold out, they will not be restocked unless someone cancels thier order. 

PayPal does offer payment plans through their platform. They offer two types, “PayPal Credit” and “PayPal Pay in 4”. Please visit PayPal to learn more about their payment plan options. 

Shipping for these statues can be extremely expensive due to their size and weight. The shipping prices often catches new buyers off guard, and it is very understandable. If you need more time to gather the funds, or want to cancel the order all together, please reach out to us to discuss.

Majority of our products are in preorder. Please refer to the item’s description to see the estimated release date.

Statues do not have set release dates. Instead they are estimated in quarters.

Q1 (1st Quarter) – March

Q2 (2nd Quarter) – June

Q3 (3rd Quarter) – September

Q4 (4th Quarter) – December


Due to the amount of work that goes into the production of these statues, delays can happen. Estimated release times are just the studio’s estimate on when they believe they will finish the production. They are not guaranteed release times. So don’t be alarmed if it’s past the estimated release time frame and the order still hasn’t shipped. Feel free to contact us if you have any concerns with your order.

Deposit serves as a way for buyers to reserve the statue at an affordable price. When the statue releases and is ready to be shipped, we will email the buyer an invoice for the remainder cost of the statue plus shipping. This is a great option for buyer’s wallets because it costs less up front and gives the buyer time to save up the remainder of the funds.

Yes, returns due to buyer’s remorse are accepted, but they are subject to a 30% restocking fee based on the original purchase price of the item. Additionally, the original shipping and return shipping costs will be borne by the customer.

If you receive a damaged product, please contact us within 7 days of receiving the order by emailing us at support@figuretopia.com. We take the quality of our products seriously, and we will work with the studio responsible for producing the item to find a resolution.

Absolutely! To get a rough estimate of shipping costs, you can contact us at support@figuretopia.com before making your purchase. Please note that these estimates may differ from the actual shipping rates, as shipping prices can fluctuate, and we will not know the exact dimensions and weight of the packages until the item is released.

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